Meet Our Happy Customers

I was very pleased when I came across The Energy Experts at the Sutherland Home Show, as I was hoping to find one company to coordinate the installation of a multiple energy-saving technologies.

Not only did they provide me with a high performance solar power system – the most efficient in the world – they also arranged for a solar hot water system and a pool blanket to be installed for us. I found the whole process easy and it saved me a heap of time shopping around getting multiple quotes. I’d be very comfortable recommending The Energy Experts to anyone wanting a quality installation and who wants to save money on their electricity bill.

We recently installed a solar array system through The Energy Experts. The system was a dual purpose one: the panels on the roof of the walkway between our house to our barn are DualSun panels, which heat our swimming pool and also generate electricity to power our house and our Tesla Powerwall 2 battery. The panels on the northern and eastern faces of our barn roof generate power for our home and also fill our battery.

After we accepted the quote, The Energy Experts organised the installation quickly and efficiently. The teams who did the electrical and plumbing installations were very thorough and comprehensively cleaned up after themselves. We are completely satisfied with both aspects of the system.

Our pool is a narrow, deep lap pool and the DualSun system has not only extended our swimming season but, because the pool’s depth meant that it did not warm much naturally during summer, it’s also made our ordinary summer use much more pleasant.

We are delighted with our regular monthly electricity accounts, which have been slashed (this includes many kilometres of electric fencing).

We found the initial provision of information friendly and comprehensive, and the system’s monitoring app is incredibly useful.

Overall, we are extremely satisfied customers and have already commenced exploring with The Energy Experts the possibility of installing an entirely off-grid system for a new house we are contemplating building.

I was very pleased with the whole solar installation from my original discussion/negotiation to the team doing the installation.

You provided a good overview of which system to use and the pros and cons of each and why going quality provides a better energy return.

Onto the actual installation, the team was great to deal with. Very professional and a no-fuss installation.

The system is generating the expected output and I have no doubt it will continue to do so.

I would be very happy to recommend your company to anyone I come across who is looking for a solar solution.

The reasons we haven’t had solar before now was the up-front cost of the best system on the market today. At this stage in our lives, we are now in a position to be able to afford the cost and also our power bills have been increasing as well. Looking ahead towards retirement in a couple of years, we thought it was a good time.

As far as our experience with The Energy Experts went, it has been a really informative and pleasant experience. From the first phone call to Caro, who was a wealth of knowledge and explained everything we needed to know about how Solar Panels were going to work for us and designed a system best suited for our daily consumption and configuration for our roof.

The installation team were absolutely fantastic on the day and then having Cat visit as well to go through the final stages of getting the system up and running, was great.

We are really looking forward to seeing our next electricity bill so we can see how the system is working for us. Cat showed me the app installed on her phone showing how much the panels generate in a month and how much is sold back to the grid verses how much electricity is consumed. The ability to be able to do that is going to be quite interesting. Thanks so much for a great job done.

I attended a presentation by The Energy Experts and was impressed by the information presented. Being able to ask questions and dispel some myths enabled me to make an informed decision regarding what system was suitable to install.

Ben and Richard who installed the system were punctual and efficient. Always answering questions and providing more information as they continued with the installation. The next day I logged on to SolarEdge to start monitoring the panels’ output. Ben rang a couple of days later to check all was OK.

I highly recommend The Energy Experts and the team they arranged to install our solar system.

Paul and I recently had a solar system installed by a company you recommended.

Caro you were very informative and took the time to explain how a solar system works as well as the advantage of being able to monitor our production of power and our consumption using the Smart Meter.

We wish to say that we feel very confident that we have chosen a system that is adequate for our needs which is of the best quality.

The installer was very professional and efficient.

Already we are able to see the benefits of the system and will have no hesitation in recommending you as the person to help the process of solar choice.

Thank you very much,

Hi Cat, Caro and the rest of The Energy Experts team,

We just wanted to say a massive “thank you” to you and your team for the solar system you recently installed for us. From the beginning to end, the process was seamless, and nothing was too much trouble. You communicated to us every step of the way and we were always kept up to date and informed about delivery, installation and final commissioning. Even when we had some small issues (not related to The Energy Experts), you helped us to navigate how to get things resolved. We couldn’t be happier with our system, and we get a great sense of achievement watching the app show us making electricity and sending it to the grid. Our electricity bill has reduced substantially (see attached).

We have no hesitation recommending you to anyone looking for a professional solar installation backed up by an awesome team.

Thanks once again.

I would like to thank you for the excellent support service you provided me. When l first decided to invest in solar panels, l did my research and l actually held off for a few months until you came along. I liked your approachable, friendly manner and that you took the time to explain how to get the most out of my system. l chose your company based on you.

I was very pleased with the installation and the service we received from start to finish. We’re really happy with our solar power installation and l thank you for everything.

The Energy Experts came to our property to assess the viability of extra solar panels, as well as a battery. We already had a small solar power system installed but wanted to install a large enough system for us to achieve bill and carbon neutrality.

The professional advice and information we received from The Energy Experts helped us make a clear decision that’s set us up perfectly for the future.

We installed 10 LG NeON2 solar panels, 10 x SolarEdge optimisers, a SolarEdge inverter, full monitoring and an LG Chem 10kWh battery.

The installation of the extra solar and battery has been a great cost saving measure. We’re able to use the solar power our extra panels produce throughout the day and store any excess in the battery for night time use.
With the exception of winter when we get a low bill, we don’t pay an electricity bill anymore.

Carolyn Lee is talking with Steve O’Brien from Wongawilli.

Steve is a mortgage broker from Vortex Finance Wollongong and has had his system installed for a couple of years now.

Steve choose high performing LG panels and a Fronius Inverter which have reduced his normally $900.00 a quarter electricity bills to the point of getting credits from his provider, even considering the bushfires towards the end of last year which would have affected his production and now working from home due to the Corona-virus Pandemic.

We’ve been so pleased to finally get solar panels on our roof, thanks to the help of The Energy Experts Team.

I first attended the public info session, where Caro did a great job, following which I was convinced to take the next step and benefit from installing solar at our place. A very different vibe from the pressure of the many door-to-door sales teams doing the rounds.

We took the time to research solar and Caro was very happy to answer all of our questions and develop the design for the system to suit our exact needs and budget. The installation day went smoothly and the contractors were a pleasure to deal with.

I have no hesitation in recommending The Energy Experts. Generous with their time and knowledge, as well as excellent value with quality products.

When I decided it was time to go solar, I knew I wanted the best system that was on the market and I knew I wanted LG panels as their warranties were fabulous. So I sent LG a message enquiring about their product and they put me in touch with The Energy Experts .

Caro rang me the next day asking me about my electricity usage and, based on my annual power consumption, she recommended a 5.3kw LG panel system with a Fronius Symo inverter.

The process from start to finish was brilliant. I was informed when the system was due to be delivered to the installers and when my install would take place. The installation by the team was brilliant. They even went as far as putting padding between the ladder and the guttering to prevent scratching, and cleaned up all packaging when finished.

Technology can be very overwhelming sometimes and I was concerned that I wouldn’t understand the operation of the system but they went through everything with me and set up the WiFi app so I could see everything and monitor the system on my phone …. just brilliant.

It’s been nearly a year since I had my system installed and I wanted to write a review after seeing the difference over this period in my power consumption, and I have to say I’m very impressed. Prior to solar my average bill was around $480 a quarter and my last bill was $108. With advice from Caro, I’ve now negotiated a higher Solar Feed-In Tariff with my energy retailer, so it’s safe to say my solar power system will pay for itself in less than 4 years.

If you’re thinking solar, The Energy Experts team are fantastic from start to finish and their after-sales service is outstanding.

Thank you so much.

The battery seems to be working superbly. Fills to 100% quickly on a sunny morning and yesterday evening we were still running on solar when we went to bed.

I love the Tesla app – shows exactly which way the power is flowing – whether to or from the grid or battery, as well as immediately showing how much is accumulating or draining from the battery.

Even now, I can see the battery is full and power is getting sent to the grid, for which I am getting paid as well.

Exactly what we wanted. So far so good, highly impressed.

We had a reasonable size electricity bill each quarter and decided we should cut the bill.

The Energy Experts did the sums for us and told us what we needed to do to get the bill right down which is why we’ve gone with this system.

We have only had solar in for about 6 weeks and even though it’s been winter we’re generating, on a good sunny day, about 75 to 85kW.

We couldn’t be happier. We’re expecting very little in the next bill.

Don had a SolarEdge Inverter with LG panels installed and one of his biggest requirements was to not see the panels at all from the front of the property which The Energy Experts were able to achieve.

Don’s advice for anyone considering solar panels is:

"You go for a name that’s recognized and well known and you go to people you can refer to and be assured that you’re going to get some quality work. You’ve got to do your homework. Otherwise, if you chase the cheapies you’ll pay for it."

We’ve engaged The Energy Experts twice over the last 5 years. The first time was to install a 6.27kW solar power system and the second was to install a supplementary 8.13kW system with a battery and blackout protection. We were really happy to use them again, as we had great service the first time around.

Our place is a bit tricky, in that it only has single phase power, but energy usage on the property is high, as it's regularly occupied as an AirBNB… and sometimes guests aren't as careful with the energy usage as we might be.

Being in the Endeavour Energy area and only having single phase power, we have some limitations around how much power we can send back to the grid. The Energy Experts came up with a way for us to significantly oversize our system without being limited by the amount of power we export each day.

In addition to the SolarEdge Home Hub inverter that was recently installed, the team also installed a SolarEdge 10kWh Home Battery with a Back-Up Interface. With this, we can significantly oversize our solar array and we’re hardly affected by export limitation. Plus, our essential services are backed up in the event of a blackout, which is especially important when we have guests staying here. The lights never go off! Not to mention the microwave, refrigeration and the modem.

The system has had such a positive impact on our electricity bills. They went from being as high as $1600/quarter to the last bill being a credit. We don't always cover off all of our energy usage with our solar and a battery, but we cover off the vast majority most of the time.

Thanks so much to The Energy Experts and their installation team for taking such good care of us and making sure we have a system that's fit for purpose both now and down the track.

We’re very happy with the service provided by The Energy Experts. They looked at our current usage and guided us towards a slightly larger system than we first planned, because we want to allow for an electric car in the future.

We’ve just received our first full 3-month electricity bill and we’re in credit. We didn’t have to pay one cent for electricity.

I’d certainly recommend going solar if you can, especially using high-performance products like we’ve installed. It is worth the money and pays for itself quite quickly.

We contacted The Energy Experts in January 2019 on the recommendation by a friend. We’d been considering solar energy for a while and finally, due to the rising costs of electricity, we decided it was time to make a choice.

Caro from The Energy Experts was very experienced and helpful in explaining the technical and installation details and we were convinced it was time to go solar.

The Energy Experts arranged for the installation of a 10kW system in early February. The local installation team was efficient, polite and extremely attentive to detail, ensuring the installation was neat and tidy.

We have a large home which has a difficult roofline; but it was no obstacle to the installation team.

Going solar felt complicated when faced with choosing the type of panel and inverter, as well as the correct system size for our particular needs. It had been a quagmire of technical stats, made even more confusing by rival brands spruiking their benefits, and sales people casting doubt about their competitors’ workmanship.

Then we spoke with The Energy Experts, whose knowledge and expertise simplified the entire process and allayed any of our concerns. They not only assessed the specific needs of our household, advising on the most suitable system components, but also recommended the best technicians to entrust with the electrical installation.

The Dunne Solar team are highly professional and passionate about solar. They arrived on the dot and carried out the neatest installation. We were up and running and converting sunshine into savings all in the same day.

It’s been six months since we went solar and we are confident in recommending The Energy Experts.

Caro and the team from The Energy Experts assisted me with the installation of my 5KW solar + battery system. The entire process from the initial working out of what capacity system was required to meet my ongoing power requirements, down to the ordering, delivery, and installation process was very efficient and professional.

The installation team arrived on time and were very polite and helpful. At the end of the job, they ran me though the entire system and how it all worked.

Caro was in regular contact with me, making sure that the entire process went 100% according to plan.

I am so happy with what was ultimately delivered, I’m going to have The Energy Experts install another system for us at a second property.

In our video shoot this afternoon, you omitted entirely the most important feature of dealing with The Energy Experts, you two.

Many potential customers, like me, have limited understanding of what you offer. In the weeks since the process commenced, I have asked many questions, often dumb and no doubt at times irritating.

You have answered every question promptly, professionally and comprehensively. Something every potential customer should know. On top of this, we’re very pleased with the performance of our new solar power system. It’s producing so much more than our previous system!

Thank you for your patience and attention to detail.

Great advice, help and on-time installation. The team at The Energy Experts were very open and helpful, and even helped me tailor my own system with the panels I wanted and the inverter I wanted from a list of independently tested products.

The installation was delayed at my request until my roof was repaired and respirated, with no change in price or hesitation. Once that was done, the installation went ahead on time and done within a day. Overall, excellent service, delivery and installation.

Our most recent summer bill was $800 less than the same time last year. The result will have the cost paid back in under 24 months. I’m stoked!

I can highly recommend The Energy Experts for Solar Energy. I contacted them, on the recommendation of a very good friend, as well as two other companies. The Energy Experts were the most professional by far.

We spoke at length of my energy needs. They installed when they said they would on time.

Follow up was swift and efficient, informing me how to read my graphs of use etc, on an app on my phone.

I have no hesitation in highly recommending The Energy Experts.

Solar technology is developing rapidly and even for the technically-minded (let alone the layperson), it’s a big challenge to keep abreast of the industry changes and the available options. ‘One size fits all’ does not apply.

The Energy Experts made a very steep learning curve much more palatable. They were able to devise a solar power system that met all my requirements and provide a no-nonsense quote that was free of ‘retail hype and tripe’. The best feature about The Energy Experts is being able to tap into their experience and expertise and to be able to adjust and fine tune a solar system design before installation.

The installer had good communication skills, clearly explained the installation options, and completed a high-quality installation – no faults, no mistakes and no excuses.

The system performs even better than I expected. I just got my electricity bill for the winter quarter – $38 – and that’s how much I’ve had to pay for electricity for the last 12 months, since previous quarters all had a healthy credit – down from $1,200pa before you arranged my solar system.

We’d highly recommend The Energy Experts. We were very satisfied with the whole process, starting with understanding what size and type of system would meet our needs, how best to install the panels on our tricky roof, to the actual installation and post-installation follow-up.

During our research phase, we found there was so much clutter on the internet about which products to buy. It was confusing! I found The Energy Experts’ consultative approach and also their website was incredibly helpful.

Our 10.5kW LG/ SolarEdge system has been performing beautifully since it was installed.

Even in winter, with panels facing north, east and west, we’re producing over 35kWh on a good day. I can’t wait for summer!

$74.77. The total of our quarterly electricity bill to 4 February, which includes a 30% discount for on-time payment as well as a $348.25 credit for power we fed into the grid from the solar array. We’ve also opted to pay for carbon neutral electricity, included in the above charge.

Not too shabby, considering we can have up to 8 people under our roof on any given night, 3 fridge/freezers as well as the septic system running 24/7, extensive home IT network (modem, 2 WiFi extenders, 2 printers and 5 smart TVs hard-wired to the router) and have the swimming pool plant to run.

The solar array is proving to be money exceptionally well spent. With Thanks to Carolyn Lee theenergyexperts.com.au for guiding us on the project path!

After the presentation given by Carolyn at our Lions Club, I was convinced that now was the time to go solar, after considering viability for a few years previously.

One phone call to The Energy Experts set the wheels in motion for required system – a 3.2kW 12 panel system and a reputable installer available to complete the installation and take care of the government subsidy all within the following week. This included completing the notification to our power supplier so we could send our surplus to the grid with remuneration deducted from our power bills.

The installer arranged by The Energy Experts not only completed the installation in the one day, but spent the remainder of the day assisting me trim trees that would affect the panels’ efficiency.

Our system has reduced our power bills by well in excess of 50% and allowed us to run equipment during the day while producing our own free power. Equipment such as reverse cycle air con which we had previously only used 2 – 3 times per year due to cost. Running the heat cycle of the air con during the sunshine hours in the winter has vastly reduced the use of our gas fired central heating system, saving big dollars in heating also.

We also do our laundry, ironing, and run the dishwasher during the day now. Previously we’d program the dishwasher and washing machine to operate during “off peak” overnight in order to save money.

All in all, we’re very satisfied with the whole experience, calibre of all involved, costs, and improvement to our lifestyle, with vastly reduced energy costs.

As the system is mounted on our flat section of roof, invisible from anywhere on the ground I’ve included a pic of me doing a 6 monthly clean of the surfaces.

Many thanks and regards,

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